---
title: Support | Ciunas
description: "Help with Aether, Cipherly and Mystic 8 Ball: restoring purchases, common questions, privacy and how to contact Ciunas."
---

[Skip to content](https://ciunas.app/support#main-content)

[ciunas](https://ciunas.app/?hsLang=en)

[Support](https://ciunas.app/support?hsLang=en) [Get the app](https://ciunas.app/app?hsLang=en)

- [Support](https://ciunas.app/support?hsLang=en)

[Get the app](https://ciunas.app/app?hsLang=en)

Support

# How can we *help*?

Find quick answers below, or email us. A real person reads every message.

Search for answers…

Search

Popular: [Restore purchases](https://ciunas.app/support#questions)[Privacy policies](https://ciunas.app/support#apps)[Email us](mailto:hello@ciunas.app)

## Help by *app*

Each app has its own privacy policy explaining exactly what, if anything, it collects.

### [Seek: Word Search Themed word searches. Privacy policy](https://ciunas.app/seek-privacy-policy?hsLang=en)

### [Cipherly: Cryptogram Puzzles Decode beautiful quotes daily. Privacy policy](https://ciunas.app/cipherly-privacy-policy?hsLang=en)

### [Aether: Private Journal Journal, question and release. Privacy policy](https://ciunas.app/aether-privacy-policy?hsLang=en)

### [Mystic 8 Ball Shake for instant guidance. Privacy policy](https://ciunas.app/mystic-8-privacy-policy?hsLang=en)

Common questions

## Quick *answers*

How do I restore my purchases?

Open the app and tap **Restore Purchases**. Make sure you're signed in with the same Apple Account you used to buy. Unlocked levels and collections restore at no cost. Hint packs are used up as you play, so they can't be restored.

I bought something but it hasn't appeared.

Close and reopen the app, then tap Restore Purchases. If it still hasn't appeared, email us with the app name and roughly when you bought it, and we'll sort it out.

How do I get a refund?

All purchases are handled by Apple, so refunds are requested through Apple at [reportaproblem.apple.com](https://reportaproblem.apple.com).

Which devices are supported?

iPhone and iPad.

Do you collect my data?

Each app's privacy policy explains exactly what's collected. You'll find them in the [Help by app](https://ciunas.app/support#apps) section above.

How do I report a bug or suggest a feature?

Email [hello@ciunas.app](mailto:hello@ciunas.app) with the app name, your device and iOS version, and what happened. Screenshots help a lot. Feature ideas are always welcome.

Contact

## Still need a *hand*?

Email us about anything: a problem with an app, a purchase, or an idea. We usually reply within two working days.

- Email[hello@ciunas.app](mailto:hello@ciunas.app)
- Response time**Usually within two working days**

[ciunas](https://ciunas.app/?hsLang=en)

A quiet space for mindful apps.

## Product

- [The app](https://ciunas.app/app?hsLang=en)
- [Pricing](https://ciunas.app/pricing?hsLang=en)

## Company

- [About](https://ciunas.app/about?hsLang=en)
- [Contact](https://ciunas.app/contact?hsLang=en)

## Help

- [Support](https://ciunas.app/support?hsLang=en)
- [Privacy](https://ciunas.app/privacy?hsLang=en)
- [Terms](https://ciunas.app/terms?hsLang=en)

## Slow news, now and then

One calm email a month. No noise.

© 2026 Ciunas. Irish made.

- [Privacy](https://ciunas.app/privacy?hsLang=en)
- [Terms](https://ciunas.app/terms?hsLang=en)

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